As volumes have found their way up again,and additional terminal capacity is not easily realised, terminals return to seeking improvements in their internal processes. Based on our experience, which covers over 50 terminals where we assisted in performance improvement programs, it is possible to make substantial performance gains for internal processes. This is also recognised by the terminals themselves. A recent survey by Navis indicates that 76% of the respondents put process improvement as a ‘number one priority’ for terminal operations.
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