TBA Doncaster, suppliers of the bulk and breakbulk terminal operating system CommTrac, have experienced significant productivity during the period 2016 to 2017, successfully innovating the installation procedure and the software offering in response to the specific needs of each customer.
TBA Doncaster installed the industry-leading CommTrac bulk TOS software solution at seven sites – within Europe, the Middle East, Southeast Asia and Africa – in total during this time. In response to customer need and market trends, the team not only designed a web-based version of their original product, but also released a Software as a Service (SaaS) option and a truly innovative ‘software in a box’ solution.
The brand-new, web-based CommTrac V4 software was introduced to five locations, while two more upgraded their existing CommTrac software to this new web-based version. The advantages of the web-based system are numerous and include the ability to access the software from multiple locations in addition to enhanced support and training capabilities.
In response to changing business models, TBA Doncaster created an option for customers to implement CommTrac via the SaaS model. This approach allows customers increased budgetary flexibility because they can pay a monthly license fee attributed to their operational expenditure (OPEX) rather than a substantial one-off fee that effects their capital expenditure (CAPEX).
One customer required a more innovative solution still for two of their sites and TBA Doncaster met this challenge by delivering a ‘software in a box’ solution, comprising a plug and play terminal operating system (TOS) that can be used to deploy terminal management software (TMS) in the most challenging port environments. This solution incorporated the CommTrac V4 software, server hardware and integrated weighbridge all in a container kitted out as an office. Operatives from the customer site were trained in the UK and the ‘software in a box’ was shipped to the port locations for a swift operational ‘go live’.
Each installation project represented a challenge for the TBA Doncaster team but the agility and resourcefulness of the company ethos put the team in an excellent position to deliver these complex implementations to their valued customers.
Interested in exploring CommTrac further? Get in touch with us by emailing Glynn Thomas.